FAQ| Funsong

FAQ

1.How can I get the samples?

We are honored to offer you the samples, actually we do not offer free samples, new clients need to pay for the freight charge and samples charge, and the samples charge will be deducted from the payment form the formal order.

2.How can control the quality?

We are the professional manufacturer, with 5 engineers (circuit engineer, structure engineer, process engineer, R&D engineer, chief engineer) and 7 QC (2IQC, 3IPQC, 2OQC) to ensure quality.

3.What kind of certificates can provide for the battery?

We have some existing certificates, if custom-making design, no current certificate, but we could apply related certificates for you, but the certificates fee needs to be paid by you, if your quantity is enough certificates fee could be refunded.

4.What’s the delivery time for mass production?

Usually about 20 days, it depends on the quantity, material, cell model and so on, we suggest to check delivery time case by case.

5.What’s your main equipment?

Capacity test machine, Automatic select machine, Automatic welding machine, Semi-Automatic welding machine, Print machine, Tangent machine, SMT machine, All-purpose tester, etc.

6.If bulk order, is there any discount for order?

Yes, of course. Wecome to visit our factory and we must give you a favorable price.

7.What’s the payment method?

T/T, L/C, Western Union, PayPal

8.How about the after-sales service policy?

Quick response to customer complaints within 8hours,provide solution within 24 hours.